Terms & Conditions

HomeTerms & Conditions


We reserve the right to refuse access to the website, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Marshalls of Preston

You may not systematically extract and/or re-utilise parts of the contents of the website without our express written consent. In particular, you may not utilise any data gathering and extraction tools to extract any substantial parts or information contained on this website.

Accepting and/or receiving goods from us

Where you order goods from this website, and they are dispatched to you from any of our nominated carriers or postal methods, you agree to inspect the goods so far as is practical before you sign and accept them. This applies to anyone accepting goods on your behalf. We may not be responsible for damage to goods that was identifiable at the time the goods were delivered, unless notified to our nominated carrier company that the goods are damaged at the time of signing. This notification must be in writing.

Care instructions

You agree to be bound by the care instructions we provide to you with any product. Packaged items will usually contain care instructions in the packaging, and with other items we may provide literature details how to care for your products. You agree when purchasing from us that Marshalls of Preston will not be liable for damage/loss to goods where the care instructions are not followed. If you are unsure on what actions to carry out, then refer to the website for the product information, or alternatively contact us.

Returns & replacements

In the unlikely event that you experience any problems please contact us.

We will deal with your queries quickly and efficiently.

No quibble returns

If any item does not meet your expectations you may return it at your cost within 14 days for a no questions asked refund of the value of the product. All we require is that it arrives in original condition, including the packaging.

Returns Address

All items should be returned in their original condition and packaging to:

Marshalls | 29 Church Street | Preston | Lancashire | PR1 3BQ | UK

Please note that you must be able to provide proof of delivery to us of your returns, so please ensure you retain any tracking information in case we cannot locate your parcel.

Website availability

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Access to this website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Your conduct

1. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

2. You must not use this website for any unlawful use or purpose, to include but not restricted to any of the following activities;

In connection with a criminal offence or other unlawful activity:
Send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”.


We will not be responsible for any indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. Marshalls of Preston does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.

Whilst we take reasonable precautions to ensure our website is free from viruses, spyware and any other similar programs, we do not accept liability for any viruses transmitted or received during the use of this website, and it is your responsibility as the user of this website to have appropriate and or adequate software to protect against any of the above.

Alteration of service or amendments to the conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions in force at the time that you use the website or that you order goods from us.

Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Website Stock

All goods are offered subject to being previously unsold in our retail store. Most out of stock items can usually be ordered subject to availability.

Some items may be end of line or one off special offers and therefore may have limited numbers available.

Measurements of items can vary slightly, all sizes on our site should be used as guide only.

Our website only shows a fraction of the products we have available, if there is anything you are looking for please don’t hesitate to contact us.

All prices are for website sales only and may differ in store.